In this case study, we will be looking at how Lubron provided hotel water treatment consultancy services to the Hotel Café Royal. The Hotel Café Royal in Regent Street, London, has been a hospitality venue since 1865. Patrons have included royalty, celebrities, politicians, writers and artists, including Winston Churchill, Rudyard Kipling, Noël Coward, Oscar Wilde, H G Wells, Edward, Prince of Wales, and more recently Diana, Princess of Wales; the Café Royal has always been an iconic landmark on London’s social scene. Since 2012, following extensive refurbishment, the building has been a luxurious hotel, which continues the Café Royal tradition of being “the vibrant living room of London, the place to convene, converse and celebrate.”
Hotel Café Royal sought consistency in its health and safety practices to manage and control the risks of legionella bacteria in its water systems. Hotel water treatment, especially in older hotels such as the Café Royal is vital. To comply with legislation including the Health and Safety at Work etc. Act 1974 (HSWA) and the Control of Substances Hazardous to Health Regulations 2002 (COSHH), Hotel Café Royal needs to have policies and procedures in place to detect and if necessary treat water containing legionella bacteria.
For an ideal hotel water treatment solution, Lubron UK has supplied Café Royal with consultancy services. Helping the team to understand their responsibilities and to put systems in place to ensure that they are proactive in detecting and treating harmful bacteria in their water systems. As well as being compliant with all relevant legislation and regulations.
Our Q&A with Adam Smith, Director of Engineering, Café Royal Hotel
Q. From a company perspective, what do you find particularly challenging with regards to water treatment?
A. Consistency and knowledge. When it comes to legislation, we consider it imperative to seek the advice of experts. We are a luxury hotel; we cannot afford to have an outbreak of Legionnaires disease. Our guests are our priority, in everything, and that includes looking after their health. We are not prepared to take the risk of making mistakes or oversights, and that is why we approached Lubron.
Q. Why did you choose Lubron UK?
A. I know Mark Hadaway, Lubron UK MD, through a previous employer, and I recognise his expertise and knowledge. When I heard that he was working at Lubron UK, it was a natural progression to employ their services. I need to be confident that the advice I am given is correct, up-to-date, and relevant; Lubron gives me that security.
Q. What sets Lubron apart from its competitors?
A. Lubron’s level of expertise and attention to detail in the set up. Nothing was missed, research and preparation was thorough, and I knew that the advice I was given was completely relevant to the Café Royal and its unique structure and purpose.
Q. What, if anything, did you find outstanding about the service Lubron provided you with?
A. They were timely, and rapid to respond to our queries and requests. Lubron doesn’t see you as just another contract, it sees you as an individual. Everyone I dealt with at Lubron was knowledgeable, helpful, polite and friendly. Nothing was too much trouble and I would certainly recommend Lubron to other potential customers.
Q. What, if anything, could have been done better?
A. At this stage of our dealings with Lubron, I am unable to think of anything they could do better.